How can I get in contact with you?
Please email us at maddoctor.eliquid [at] gmail.com
or visit our store: 108 Station Road, Hadfield, SK13 1AJ

Are your liquids TPD / TRPR compliant?
Our zero nicotine liquids are exempt from being TPD/TRPR regulated therefore we are able to sell 0mg nicotine liquid in larger bottles. However, any 10ml bottles (e-liquids containing nicotine and nicotine shots) must be and are TPD/TRPR compliant. #TPD-Info

What is the difference between MTL and DL vapes?
MTL (Mouth-to-Lung) is the action of inhaling in a similar way to smoking.
A small amount of vapour is drawn into the mouth, then inhaled fully.
DL (Direct Lung) is designed to be inhaled directly.
A large amount of (low nicotine) vapour is inhaled straight into the lungs.

How long does it take for my order to arrive?
We send out most orders via courier or Royal Mail. Orders usually take 2-3 days to arrive.
For our local customers (SK13/Glossop area, Derbyshire) we are happy to deliver personally, usually early evening (6-8pm) or next day.
We also offer ‘Click & Collect‘ from our Hadfield store.
For same day (local) delivery or collection, orders should be placed at least 30 minutes prior to our store closing time, 5.30pm Monday to Friday, 1.30pm Saturdays.

How much is postage?
Delivery for UK orders is £2.99, FREE for orders over £25.
Local (SK13) Delivery is £1,  FREE for orders over £10.
If your order qualifies for free delivery, it will be available as an option at checkout but is NOT automatically applied.

Can I return goods?
Yes, providing the goods are as new in the original undamaged packaging, this includes e-cigarette devices, tanks, coils, liquids.

How do I cancel my order?
If you wish to cancel your order, please just email us.
If your order is not pre-paid it will be cancelled immediately.
If your order has been paid via card or bank transfer, it will be refunded the same way (card refunds can take several working days to process)

Do you offer coupon codes?
Not at this time.

Do I need to steep my e-liquid once the nicotine shot has been added?
All our Shortfill MaxVG e-liquid is pre-steeped and ready to vape, however most liquids will benefit from further steeping if you add a nic shot, we recommend 2-3 days

Why has my e-liquid changed colour?
If you add a nicotine shot to your liquid the colour may darken over time due to a reaction between the nicotine and the liquid, this is common during the steeping process. This can also happen to any e-liquid containing nicotine, whether you got it from us or elsewhere.

What ingredients are in your products?
We only use 100% food grade ingredients; Vegetable Glycerine (VG), Mono-Propylene Glycol (PG), and flavourings, that’s it!

How old do I have to be to order your liquids?
All customers ordering eliquid MUST be 18 years old. No orders will be accepted by those under that age.

I live outside the UK can I order?
Unfortunately, we are unable to accept orders from anywhere other that the UK at this time.

What packaging do you use?
All orders are sent in a plain well sealed padded packaging.

Why are some liquids coloured and some clear?
The majority of our liquids are clear, however some of the concentrates used to make the liquids already contain colouring at the point of manufacture.

Are your liquids made in the UK?
Yes, all our own-brand liquids are 100% manufactured in the UK.