FAQ

How can I get in contact with you?
Please email us at maddoctor.eliquid [at] gmail.com
or visit our store: 108 Station Road, Hadfield, SK13 1AJ

How long does it take for my order to arrive?
We deliver locally (SK13) every day except Sunday.
Deliveries take place after the store has closed, around 6.30-8pm weekdays, around 2.30-4pm Saturdays.
If these delivery windows are not suitable, you are welcome to place a Click & Collect order for pickup from our store.
For same day (local) delivery or collection, orders should be placed at least 30 minutes prior to our store closing time, 5.30pm Monday to Friday, 1.30pm Saturdays.

For UK/national orders, we send parcels via courier or Royal Mail tracked service. Orders usually take 2-3 days to arrive.

How much is postage?
Delivery for UK orders is £2.99, FREE for orders over £25.
Local (SK13) Delivery is £1,  FREE for orders over £10.
If your order qualifies for free delivery, it will be available as an option at checkout but is NOT automatically applied.

Can I return goods?
Yes, providing the goods are as new in the original undamaged packaging, this includes e-cigarette devices, tanks, coils, liquids.

How do I cancel my order?
If you wish to cancel your order, please just email us.
If your order is not pre-paid it will be cancelled immediately.
If your order has been paid via card or bank transfer, it will be refunded the same way (card refunds can take several working days to process)

Are your liquids TPD / TRPR compliant?
Our zero nicotine liquids are exempt from being TPD/TRPR regulated therefore we are able to sell 0mg nicotine liquid in larger bottles. However, any 10ml bottles (e-liquids containing nicotine and nicotine shots) must be and are TPD/TRPR compliant. #TPD-Info

What is the difference between MTL and DL vapes?
MTL (Mouth-to-Lung) is the action of inhaling in a similar way to smoking.
A small amount of vapour is drawn into the mouth, then inhaled fully.
DL (Direct Lung) is designed to be inhaled directly.
A large amount of (low nicotine) vapour is inhaled straight into the lungs.

Do you offer coupon codes?
Not at this time.

How old do I have to be to order your liquids?
All customers ordering eliquid MUST be 18 years old. No orders will be accepted by those under that age.

I live outside the UK can I order?
Unfortunately, we are unable to accept orders from anywhere other that the UK at this time.

Are your liquids made in the UK?
Yes, all our own-brand liquids are 100% manufactured in the UK.